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Refund policy

At Amoor Atelier, we want you to be completely satisfied with your purchase. If you're not happy with your item, we're here to help.

RETURN PERIOD

We offer a 14-day return policy for both online and in-store purchases. This means you have 14 days from the date you received your item (for online orders) or from the date of purchase (for in-store purchases) to request a return.

ELIGIBILITY REQUIREMENTS

To be eligible for a return, your item must meet the following conditions:

  • In the same condition as when you received it
  • Unworn and unused
  • With all original tags attached
  • In original packaging
  • Accompanied by proof of purchase (receipt or order confirmation)

HOW TO INITIATE A RETURN

For Online Purchases:

  1. Contact us at shop@amooratelier.com with your order number and reason for return
  2. We will review your request and send you return instructions
  3. If approved, we'll provide a return shipping label and return address
  4. Package your item securely with all original packaging and tags
  5. Ship the item using the provided label

Important: Items sent back to us without first requesting a return will not be accepted.

For In-Store Purchases:

  1. Visit our store
  2. Bring the item with original tags, packaging, and your receipt
  3. Our staff will inspect the item and process your return on the spot

RETURN SHIPPING

Online Orders:

  • Within UAE: We will provide a prepaid return shipping label for returns

In-Store Purchases:

  • Simply bring items to our retail location during business hours

DAMAGES AND DEFECTS

Please inspect your order immediately upon receipt. If your item is:

  • Defective or damaged
  • Incorrect item received
  • Missing parts or accessories

Contact us immediately at shop@amooratelier.com (for online orders) or visit our store so we can evaluate the issue and make it right.

For defective or damaged items, we will:

  • Provide a full refund, or
  • Send a replacement item at no additional cost

This is in accordance with UAE consumer protection regulations.

NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Final sale items - Clearly marked as "Final Sale" at time of purchase
  • Underwear and intimate apparel - For hygiene reasons
  • Items without tags - Must have original tags attached
  • Worn or used items - Must be in original, unworn condition
  • Items damaged by customer - Damage caused after receipt
  • Gift cards - Non-refundable

If you have questions about whether your specific item can be returned, please contact us at shop@amooratelier.com.

EXCHANGES

We currently do not offer direct exchanges.

To exchange an item:

  1. Return your original item following the return process above
  2. Once your return is processed and refunded
  3. Place a new order for the item you want

This ensures you get the item you want as quickly as possible, and you won't be charged until your return is approved.

REFUNDS

Processing Time:

Once we receive and inspect your returned item:

  1. We will notify you by email whether your refund has been approved
  2. If approved, your refund will be processed within 5-7 business days
  3. Refunds will be issued to your original payment method:
    • Credit/Debit cards: 5-10 business days (depending on your bank)
    • Cash purchases (in-store): Immediate refund to original payment method or store credit

Refund Amount:

  • Full refund: Original item price
  • Shipping costs: Original shipping fees are non-refundable (except for defective/incorrect items)
  • Return shipping: Deducted from refund (for customer-initiated returns)

When to Expect Your Refund:

  • In-store returns: Immediate refund or store credit
  • Online returns: 10-15 business days from when we receive your return

If more than 15 business days have passed since we approved your return, please contact us at shop@amooratelier.com.

SALE ITEMS

Sale items are eligible for return within the 14-day period unless marked as "Final Sale."

Final Sale items are not eligible for return or exchange. These items are clearly marked at the time of purchase both online and in-store.

PARTIAL REFUNDS

In some cases, only partial refunds may be granted:

  • Items with obvious signs of use or wear
  • Items returned more than 14 days after delivery/purchase
  • Items missing original tags or packaging
  • Items not in original condition due to customer damage

We will notify you if only a partial refund is approved and the reason why.

STORE CREDIT

As an alternative to a refund, you may request store credit which can be used for future purchases:

  • Store credit never expires
  • Can be used online or in-store
  • Cannot be redeemed for cash
  • Will be issued as a unique code for online use or gift card for in-store use

UAE CONSUMER PROTECTION

This return policy complies with UAE Federal Law No. 15 of 2020 on Consumer Protection. Your statutory rights as a consumer are not affected by this policy.

In the event of a dispute, you may contact:

  • Dubai Consumer Protection: consumerrights.ae
  • Ministry of Economy Consumer Protection: moccae.gov.ae

QUESTIONS?

If you have any questions about our return and refund policy, please contact us:

Email: shop@amooratelier.com

This Return and Refund Policy was last updated on November 29, 2025.